How can we help?
We are a small, family-focused team and we read every message. Reach out and you will hear back within one business day.
Email support
For account, billing, or how-to questions. We respond within one business day.
support@hammock365.comForwards to Ryan directly. He reads every message himself.
Prefer the phone? Call or text (336) 553-8933.
In-app help
The fastest answers for billing, family invites, and account settings live in the app help center.
Open the in-app help center →Available at app.hammock365.com/help while signed in.
Watch it done
Five videos under thirty seconds each: the invite link, medications, appointments, the emergency card, and the family page.
Open the how-to videos →Ryan walks through each one while the phone screen shows every tap.
Common questions.
How do I invite family members?
After creating your account, text your parent their link from the app; it opens straight to their check-in button. Then open Family and share your family code with siblings and caregivers; they enter it when they sign up and see the same board, on every plan. On the free plan the texts go to one family contact, the person who set up the account; on the paid plan everyone gets them.
Can the senior parent and the adult child use Hammock365 on different devices?
Yes. The most common setup is the senior parent on iPhone or the web app, and the adult children on iPhone or Android. Same family group, same login per family member, everyone sees the same daily check-ins, messages, document vault, and medication log.
Is there a free trial?
Hammock365 itself is free forever, with nothing to enter and no clock. Paid features show a lock inside the app. On the web, a family that has never subscribed can start the paid plan with seven free days from any lock: you add a card, and if you cancel before the seven days end you pay nothing. We text and email you before the first charge. In the iPhone and Android apps, the App Store and Google Play offer their own two-week introductory trial on the same subscription. After that it is $14.99 a month, or $140 a year on the web. Cancel anytime.
How do I cancel my subscription?
If you subscribed through the iPhone App Store: open iPhone Settings, tap your name, tap Subscriptions, tap Hammock365, then Cancel. If you subscribed through Google Play on Android: open Google Play, tap your profile picture, tap Payments and subscriptions, tap Hammock365, then Cancel. If you subscribed on the web: open your Profile in the app and choose Manage Subscription.
Can I get a refund?
App Store and Google Play purchases are managed by Apple and Google respectively. Use their refund flows for app store purchases. Web subscriptions can be refunded within 7 days of charge by emailing support@hammock365.com directly.
What happens to my data if I cancel?
Your account and family group remain available for 30 days after cancellation in case you change your mind. After 30 days, your account and uploaded documents are permanently deleted. We never sell or share family-group data, on or off subscription.
How does Maggie handle privacy?
Maggie works inside your family group only. She does not share your conversations with other families or with third parties. Anthropic, the model provider, processes prompts to generate replies but does not retain them for training. We never sell or share your data.
Is there a video that shows the setup?
Yes. The how-to page at hammock365.com/how-to has five videos under thirty seconds each: how your parent opens her invite link, adding a medication, adding an appointment, the emergency card, and inviting family plus your settings.
How do I add medications?
Open the Medications section in the app, tap Add medication, enter the name, dosage, and schedule. The whole family can see the list. Your parent sees a reminder when a dose is due and taps I took it. On the paid plan, the family gets a notification if a dose is not marked taken within an hour.
How do I upload documents to the vault?
Open the Document Vault, tap Upload, and choose a photo or PDF from your device. Documents are encrypted and only accessible to your family group. Useful uploads: power of attorney, insurance cards, advance directive, healthcare proxy, and recent doctor notes.
What if my parent missed their daily check-in?
If the check-in has not happened by the time you chose, Hammock365 sends a text: to one family contact on the free plan, and to everyone in the family on the paid plan. The check-in time is set in the app.
Still need help?
Email Ryan directly. One business day reply, every time.